Campus e-mail service has been restored after a nearly seven-hour outage left those without outside e-mail clients and mobile devices unable to communicate electronically.
The system’s failure was first reported around 1 p.m. Tuesday, said Robert Barnes, a technician at the University of Richmond Help Desk. Intermittent and spotty service was restored around 7 p.m. and it appeared most of the system had righted itself by 8 p.m.
Scott Tilghman, user services manager, said about one-eighth of students were affected by the outage. The school has switched to a new e-mail server, he said, whose storage unit occasionally needed monitoring. Problems could range from the storage unit being full, to getting “caught in a loop” he said.
But Information Services staffers had repaired the issue quickly, and Tilghman said the problem was nothing big or dramatic.
Staff writer Kimberly Leonard contributed reporting for this story.
Contact staff writer Dan Petty at dan.petty@richmond.edu
